Summary

Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses.
We are seeking a Copilot & AI Ops Engineer who is passionate about building, operating , and optimising AI-driven solutions using Microsoft Copilot and Azure AI services. You will work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience.

Core to the Role

• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases.

• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry.

• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage.

• Support AI solution lifecycle including deployment, updates, and optimisation in Managed Services environments.

• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks.

• Collaborate with stakeholders to identify , prioritise , and deliver AI use cases that drive business value.

• Apply governance, security, and compliance controls to AI workloads including data protection and access management.

• Maintain technical documentation, runbooks, and operational procedures for AI services.

About You

You are an experienced engineer with strong exposure to Microsoft AI technologies and a passion for operating AI solutions at scale . You have a background in cloud engineering or support and are comfortable working in Managed Services environments, delivering continuous improvement and customer outcomes.

Professional Skillset

• Experience with Microsoft Copilot (M365 Copilot, Copilot Studio) and Azure AI services.

• Working knowledge of Azure services including compute , identity, storage, and monitoring.

• Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms.

• Understanding of AI governance, security, and compliance including responsible AI principles.

• Experience with monitoring, incident management, and operational support (ITIL practices).

• Strong analytical and problem-solving capability with focus on automation and optimisation .

Preferred Education and Experience

• 3–5 years’ experience in cloud engineering, AI engineering, or application support roles.

• Experience delivering or supporting AI solutions in enterprise or consulting environments.

• Familiarity with Microsoft Fabric, Purview, or data platform technologies.

• Experience supporting Copilot rollout, adoption, or enablement initiatives.

• Bachelor’s degree in IT, Computer Science, or related field.

Certifications

• Microsoft Certified: Azure AI Engineer Associate (AI-102)

• Microsoft Certified: Azure Administrator Associate (AZ-104)

• Microsoft 365 Certified: Fundamentals / Copilot related certifications (desirable)

• Relevant cloud or AI certifications

Why Avanade

• Ongoing training and certification opportunities

• Work on leading-edge Copilot and AI innovation programs

• Global collaboration and career development

• Inclusive and high-performing culture