Our clients include the Big Four, global banks, and national firms who use Validis to streamline data collection. Validis has experienced significant growth since its inception and to support this, we are looking to expand our teams across a number of strategic areas.

At Validis, we focus on the interconnected concepts of diversity & inclusion. We’re building a place where people can be themselves, contribute openly, and embrace the integrity of their own ideas. We value different perspectives, equitable opportunities, and a respectful, collaborative culture - because diverse teams build better products and deliver better outcomes for our clients. We believe in unbelievable talent and provide and integrated workplace where you can excel.

This is a client-facing, technically engaged role at the heart of our customer support function. You’ll work closely with our UK and US teams to ensure our Australian clients receive consistent, high-quality support — and that their end-users are set up for success from day one.

You’ll play a key role in onboarding new clients, resolving technical issues, and contributing to the continuous improvement of our support processes. This is a role for someone who is proactive, commercially aware, and genuinely invested in getting things right for the customer.

Client Onboarding & Training

• Deliver end-client onboarding sessions to help clients and their end-users successfully connect and share data

• Support clients through their initial setup, proactively resolving blockers that could delay their first successful data share

• Deliver training to clients on product features, best practices, and self-service tools

• Contribute to onboarding playbooks and process improvements as the function scales

Documentation & Reporting

• Maintain and improve knowledge base content, FAQs, and help documentation to ensure accuracy and coverage of common issues

• Contribute to the development of AI-assisted onboarding tools by identifying recurring queries and gaps in self-service content

• Maintain internal environments, keeping installed software current with recent releases

• Maintain accurate records of all support interactions in Zendesk

• Contribute to SLA and CSAT reporting, helping to surface trends and flag risks

• Support ad hoc product testing and quality assurance as required

• Assist with internal reporting to support operational visibility

Essential

• Zendesk or equivalent ticketing software

• Jira or equivalent issue-tracking tool