Key Duties:

• Supporting optimal order management via telephone & emails including but not limited to purchase orders, pricing and availability, stock utilisation and customer relationship development.
• Supporting Eaton's digital first strategy by leveraging and promoting our digital solutions
• Work directly and collaboratively with product management, finance team, sales and supply chain teams to ensure requests are supported and resolved efficiently and to quality
• Develop & demonstrate a sound knowledge of the company’s products, policies and standards and act as a subject matter expert and trainer as required
• Work in a team environment to achieve all customer service SLA's and support the PQ sales team in achieving revenue goals

• Supporting key account management and represent the function in meetings and forums
• Liaising with warehouse, logistics and supply chain to manage stock levels and to ensure on time deliveries.
• Supporting customer escalations and investigations to deliver optimal outcomes and provide insights to improve internal practices
• Responsible for identifying and reporting process and quality issues to management and entering NCRs into quality systems.
• Supporting with the development, training and ongoing coaching of team members to ensure sound knowledge of the company’s products and processes

Qualifications:

• 2-3 years' experience in the electrical or similar complex industries
• Demonstrated mentoring and coaching experience and or previous leadership roles. Intermediate Computer Skills; ERP and Microsoft Office
• ERP experience (SAP & Salesforce preferred)
Exceptional communication skills

What We Offer:

• Free on-site parking
• Hybrid working
• Competitive salary with access to bonus scheme
• Inclusive working environment
• Volunteer days
• Outstanding training and development programs for both professional and personal development