Position Number:
Directorate: CCS
Service: Arts & Cultural Centre
Location: Cultural Centre
Position
Classification:
Band 4
Date
Created/Updated
4/6/2026
POSITION PURPOSE/OBJECTIVE
Deliver excellent and efficient, front-facing customer service for the Blue Mountains
Cultural Centre. This role will administer sales for the shop, answer customer enquiries
relating to the Gallery, events and programs, and provide high quality visitor information
services.
RELATIONSHIPS
Reports to: Team Leader Visitor Services
Staff Responsibility: Delegations Nil
Direct Reports Nil
Key Internal Relationships: Works within the Cultural Centre team.
Key External Relationships: Liaises through customer service with external
clients.
SPECIFIC RESPONSIBILITIES
1. To provide high quality, professional customer service to patrons of the Cultural
Centre.
2. Deliver accurate information to visitors ensuring duty-of-care obligations are met by
staying up to date with current tourism, NPWS, and regional operators.
To attend the Cultural Centre Shop; assist customers with sales, ticketing and
memberships and general enquiries.
3. Assist the Team Leader in the area of stock management including ordering,
replenishment, receiving, merchandise development and stocktakes.
4. Monitor surveillance systems and report suspicious and unlawful behavior to
relevant staff or authorities.
5. Maintain a high standard of visual representation of the Shop and front counter
including cleaning and retails displays.
6. Assist with the coordination and training of volunteers at the front counter and in the
gallery.
7. Provide information to visitors on the gallery, public programs and special events,
including taking bookings for public programs.
8. Any other duties as directed by the Team Leader
Workplace Health & Safety
Ensure compliance with WHS obligations and responsibilities as outlined in Council’s
policies and procedures and under the relevant WHS legislation. These include but are
not limited to identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.
You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.
COMMUNICATION
JUDGEMENT & PROBLEM SOLVING
AUTHORITY
SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES
SPECIALIST KNOWLEDGE AND SKILLS
community, artists, arts workers and internal stakeholders
5. Demonstrated experience of stock coordination in a retail setting, such as ordering,
stocktakes and basic reporting
6. Ability to work with limited supervision, be adaptable to change, manage multiple tasks
and prioritise workloads
7. Knowledge of the Blue Mountains region
DESIRABLE
1 Ability to work at after-hours functions when required
2 Experience in promotion and display of merchandise
3 Experience working FOH in a Gallery or similar context
4 Current First Aid certificate
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