Responsibilities:
 Administer changes in production environment and help improve operational health of supported applications
 Lead on-call activities to help recover systems and assist with impact analysis and post mortems
 Partner with dev teams to ensure smooth releases and change planning
 Contribute operational improvements such as enhanced monitoring or automated recovery scripts
 Support customer requests diagnosing the issue and either partnering with development to address the customer issue or provide information for the customer to resolve the
issue
 Analyze ITSM activities of the platform and provide feedback loop to development teams
on operational gaps or resiliency concerns
 Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
 Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
 Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
 Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
 Practice sustainable incident response and blameless postmortems.
 Take a holistic approach to problem solving, by connecting the dots during a production
event thru the various technology stack that makes up the platform, to optimize meantime to recover
 Work with a global team spread across tech hubs in multiple geographies and time zones
 Share knowledge and mentor junior resource

Skills/Experience
 A high level of understanding and broad knowledge of computer technology, software
development, operations and problem resolution procedures is required
 Strong programming skills in script language like Shell, Python, or Perl preferred
 Have basic knowledge of OS and Networking (Linux, TCP/IP, HTTP, Socket, VPN, Firewall,
LB…etc.)
 Have basic knowledge of Monitoring like Splunk, Dynatrace…etc.
 ITSM experience is preferred but not required (e.g. Remedy or Maximo)
 Oracle Database and SQL skills required.
 Java experience is nice to have but not required.
 Project management, large project support execution or team leadership experiences
preferred. 
 Any help desk or customer contact skills or experience preferred. 
 Professionalism and good work ethic skills are required. 
 Ability to compose, direct others on and follow documented processes and procedures is required.
Be a strong, confident, and exacting writer and speaker, able to communicate clearly.