Support end users with endpoint management and day to day support in operational activities and projects.

• Fast growing Cloud/Managed Services environment.
• Strong team-based culture.
• Blend of Office based, Customer site and WFH.

Interactive is an Australian end-to-end award-winning IT services provider. We're a trusted technology partner, that include some of Australia's biggest and most well-known brands, and we deliver an integrated suite of managed and professional services, covering cloud, cyber security and systems.

Making all of this happen is our talented, dedicated and unique people who bring our purpose, to Keep Technology Human.

About the role:

This role is responsible for the ongoing support, maintenance, and optimisation of our Digital Workplace solutions, delivering exceptional technical assistance to our customers. As part of a collaborative and high-performing team, you will gain exposure to a broad and evolving technology landscape, while supporting a diverse portfolio of customers across our business.

Some of the key things you'll do:

• Deliver technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain operating systems, applications, and security tools.
• Manage incident tickets and requests using ServiceNow ITSM platform.
• Support Microsoft 365 applications (Teams, Outlook, SharePoint) and collaboration tools.
• Administer and troubleshoot Microsoft Intune or JAMF for device management and compliance.

What we’re looking for:

• Strong knowledge of Windows OS, Microsoft 365 suite, and enterprise applications.
• Experience with MacOS and JAMF.
• Hands-on experience with ServiceNow for incident, request & change management.
• Proficiency in Microsoft Intune for endpoint management and compliance.
• Familiarity with Active Directory / Entra ID, user account management, and networking concepts.
• Solid understanding of public cloud infrastructure and services, specifically Azure Virtual Desktop.
• Experience working in a Managed Services Provider desirable.

Please note that this role will form part of a 24 x 7 On Call roster.

This is a Hybrid role with a mix of being based at our office in Port Melbourne, working from home and onsite at customer locations. You must have a valid driver’s license with own transport and be willing to travel to customers sites as required.

Why choose us?

• Free onsite barista and free parking in our Port Melbourne office.
• Strong learning culture with customised development plans for every one of our people.
• Our commitment to creating a sustainable business that invests back into the community.
• A range of staff benefits and discounts from our preferred partners.

Sounds good? We'd love to hear from you!