Business Analyst
Salary range: $113,574 - $125,720 base + super
Genuinely flexible working arrangements
Hybrid working model WFH/Office
Office locations include Sydney, Parramatta, Gosford or Newcastle
Excellent career development opportunities, specifically in the digital space
Role Type:1x Ongoing, 1x Temp (12 month Contract)
This role sits within the Digital Products & Services Team – NSW Fair Trading & Regulatory Services
Be Part of the Future of Fair Trading
At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you’re someone who:
- Thinks deeply about the needs of people and communities,
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that’s transforming how regulation works —
…then there’s a place for you in our future.
Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value.
About us
NSW Fair Trading is responsible for the administration of consumer protection laws in NSW. This role is based in the Digital Products & Services Team Digital Directorate. Our people and ways of working are organised around working collaboratively with key stakeholders to provide the best digital solutions for our NSW Fair Trading customers.
Primary purpose of the role
Identify, analyse and document business processes, systems, and other functional requirements to support efficient delivery of business operations and performance in line with organisational strategies and operational plans.
Key accountabilities
-
Undertake programming, testing, implementation and maintenance tasks that adhere to a software
development life cycle methodology to meet service delivery outcomes -
Complete detailed documentation outlining the results of tests to inform the preparation of future
application documentation and reduce the impact of application defects -
Prepare system specifications and carry out system testing in accordance with test strategies to ensure
compliance -
Construct process and/or equipment recommendations to improve the effectiveness and efficiency of
test programs -
Provide application support and assist with problem resolution to help minimise the impact of application
related service outages to optimise service delivery -
Respond to customer feedback and insights and contribute to ongoing improvements to products and
service delivery
Key challenges:
-
Develop and maintain currency of understanding of the organisation’s range of applications and impact
of new developments and technologies -
Balancing competing demands in dynamic and complex working environment
Your responsibilities will include:
-
Identify, analyse and translate business processes, technical functions and a broad range of data from disparate datasets into meaningful insights to identify valuable opportunities to enhance business performance
-
Investigate problems, analyse options and provide recommendations for new and existing services, new
initiatives, strategies and products to improve compliance, effectiveness and to address risks -
Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate
complex analysis into meaningful insights and develop appropriate recommendations to support
decision making -
Manage and monitor relationships with, and between, stakeholders to engage with users to understand
and analyse solutions to business problems, collate needs and research fit for purpose solutions -
Review and propose business improvements and contribute to the development, facilitation,
coordination and communication of initiatives and strategies to ensure organisational consistency and
adoption of best practice -
Build and maintain effective relationships with key internal and external stakeholders to gain/maintain
specialist and business knowledge and to facilitate scoping and setting of business priorities
About you
-
Experience working as a Business Analyst
-
Exceptional stakeholder and relationship management skills with a proven ability to work across multiple tasks and a desire to build strong partnerships.
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Experience in capturing business requirements and terminology and translating this into technical functional and non-functional requirement sets.
-
You will have exceptional analytical skills and be able to identify opportunities for improvements. You will also be able to create high level and insightful documents and present and explain complex business case information to all levels within the organisation.
-
You are an excellent communicator and will be able to build and hold strong stakeholder relationships.
-
Ability to balance competing demands
-
Effective communication skills both verbally and in writing, at all levels
-
Strong time management and organisational skills
Salary Grade 7/8, with the base salary for this role starting at $113562 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis wen via francis.wen@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 30th of June, 2026 (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
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