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Notice concerning COVID-19
Shell Energy Retail has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

Shell Energy Retail Overview

Coventry, England (UK)
1001 to 5000 employees
Subsidiary or Business Segment
$1 to $2 billion (AUD) per year


We launched First Utility in 2008 because the energy market wasn’t working for consumers; it was only working for the energy companies.

Since then we’ve developed First Utility to be a better kind of energy company. We are changing the ... Read more

Shell Energy Retail Reviews

  • "workplace review"

    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Shell Energy Retail full-time


    Good salary, good life, and work balance


    political and hard to grow within

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Shell Energy Retail Photos

Shell Energy Retail photo of: Graduation day
Shell Energy Retail photo of: Colleagues volunteering at Saltram Crescent a charitable housing association
Shell Energy Retail photo of: Colleagues volunteering at Emmaus - a local charity working with the homeless
Shell Energy Retail photo of: New office floor plan
Shell Energy Retail photo of: Our latest meeting room
Shell Energy Retail photo of: Team Connections
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Shell Energy Retail Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 4+ months. I interviewed at Shell Energy Retail in July 2020.


    The interview itself was conducted over a 2 day period, entirely online (due to COVID-19) which went as follows:
    Opening evening with the managers, other candidates and a representative from the open university.
    Day 1
    3 aptitude tests (which narrowed down candidates) and a short presentation in front of all interviewees and managers (related to a hobby, interest or activity).
    Day 2
    A team exercise (with three interviewees and 3 interviewers) and a final, 45 minute individual interview with 2 interviewers. The interview was conducted with a uniform set of questions in order to compare all candidates fairly.

    The interview was well structured with specific time-slots throughout the days given to you prior to the interviews, the process itself, despite being very competitive, had a relaxed atmosphere; you are given the opportunity to ask questions, speak to other interviewees and managers informally (by joining the calls early), the questions were not designed to be necessarily too difficult or technical, and the managers/interviewers ease you into the interviews very well.

    Interview Questions

    • What did you do to prepare for this interview   Answer Question
    • A few "tell me about a time when" style questions   Answer Question
    • A few "what do you think the most important qualities of someone who x" style questions   Answer Question
See All 41 Interviews

Company Updates

  • COVID-19

    Lockdown is a challenging time for business, but it’s even tougher for the charity sector. Earlier in the year Mind UK was selected by our UK colleagues as Shell Energy's charity of the year. With lockdown and remote working, we’ve had to rethink our fundraising activities, but we haven’t let that stop us. Last week our People team held a “virtual” fundraising day with activities ranging from races, fancy dress, hair dyeing and a pub quiz, to a culmination in an ice bucket challenge. It’s more important than ever to support the vital work of this national mental health charity. Mind UK campaign to improve services, raise awareness and promote understanding of mental health problems, and how they can affect our day to day lives. We’re proud that, even in lockdown, we’ve been able to make a contribution towards such a fantastic cause. #charity #community #makingadifference #MindUK

  • To celebrate National Apprenticeship Week we caught up with a colleague, Tej Heer, to get his thoughts: “When I joined the company in July 2017, I decided to start at the bottom and work my way up. Within my first 6 months I enrolled onto the apprenticeship 'Customer Service Level 2'. The support and encouragement given by my manager enabled me to graduate with a Distinction, which I was delighted with. This allowed me to progress to a Team Manager position, achieved in half the time I had set myself, (9 months). In 2019 I then applied for, and was accepted on to the 'Team Manager and Supervisor Level 3’ apprenticeship. Shell Energy have given me every opportunity to develop myself and enhance my skill-set, and they continue to provide all the support I need. I would strongly recommend these apprenticeships to anyone that is interested.” If you'd like to find out more about our next apprenticeship intake, or our other opportunities, please get in touch at

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Shell Energy Retail Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
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