Aetna Inbound/Outbound Queue Associate reviews

Training is awful and unorganized, management is nothing like corporate Aetna don't let the name fool you, the culture is horrible, way over worked (60 hours in 5 days for weeks on end) yet they've done nothing but cut positions in our department for the past year, HR is off site so they have no idea the things that go on from day to day and are little help, there is 0 accountability and the employees that don't make mistakes get over loaded and tasked with cleaning up after the ones that still can't properly do their jobs after almost 2 years, management is afraid to address issues

Management is unorganized and seemed unprepared for growth. Tasks were given at a rapidly increasing rate, while keeping the same expectations for completing the previous ones.