I’m not kidding when I say this was the worst job I’ve EVER had. I was basically a glorified janitor. The front desk associates are subject to often unreasonable sales quotas, which is the biggest scam because we don’t actually benefit from making sales. We were responsible for running the entire studio and keeping it clean on top of sales, but were payed minimum wage. The management team was disorganized, unprofessional, and lacked empathy. I honestly don’t know what they do all day. The training process was inadequate, forcing me to teach myself most of the tasks due to inconsistent information from management. They once tried to incentivize us with an employee of the month competition that had a cash prize, but it was a fake incentive and was never brought up again. The turnover rate is high, and many employees frequently called out due to the toxic work culture and low pay. Management threatened to cut instructors hours for taking sick days. Customer service was poor, with management often refusing warranted refunds. There were many times when I had to tell a customer that I would give them a refund if I could but management wouldn’t allow it. There were multiple incidents of compromised personal and payment information. Employee complaints about management were constant. Overall, it was a highly negative work experience and I would rather be homeless than work there.
