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DentalOne Partners

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DentalOne Partners Reviews

3.8

71% would recommend to a friend

(622 total reviews)
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C. Mitchell Goldman, JD, MBA

55% approve of CEO

58% positive business outlook

DentalOne Partners has an employee rating of 3.8 out of 5 stars, based on 622 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DentalOne Partners employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

622 reviews
1.0
24 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Our scheduled days of 7am-4pm.

Cons

I worked for Dental One for 8 long miserable months. I came from Castle Dental and was promised great hours and bonuses. These so called, “bonuses” are so unrealistic. I never made a bonus check, I worked 4 days a week and brought in over 30,000 a month. Our bonus system is based on collection so after write offs and deductions I would collect 18,000 of the 30,000 that I produced and never got a bonus check. They expect the hygienist to see all new patients, take an FMX, pano, cleaning and exam. The hygienist has to enter hygiene treatment as well as doctor treatment. Schedule the patients next appointment all within 45 mins to 1 hour time frame. Sometime in October 2015 our manager would constantly hound us about our clock in and out times. Constantly, nagging us that we weren’t allowed more than 32 hours a week. If we had a 5 minute break we were asked to do whatever she felt like having us do. We became so micromanaged we couldn’t drink water in the break room without being asked if we were clocked out to have a drink of water. I realized my manager was changing our clock in and out times from our whole office. She would extend my lunch break to a full hour and change my times to make it look like I worked less minutes than I did. I called corporate who has been giving me the run around saying my manager had added minutes here and there, basically rewarding her illegal actions. Also, they now started making hygienist clock out if the patient doesn't show or if they couldn't fill in the gaps in the schedule. This is absolutely illegal because we are, “engaged to wait” under the fair labor standard act. The stress level of working for this company has been intolerable. I’ve never felt so unappreciated. I left Dental One to go back to work for Castle Dental. Dental One is the worst company I’ve ever step foot in. From what I’ve gathered all the employees at Dental One are micromanaged. I would not recommend anyone to work for this company, run far far away!

1.0
6 July 2016

Awful company ethics and culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Absolutely nothing. Worst experience of my career. It is a miserable company to work for, especially in the field.

Cons

Executive management is a incompetent. Money motivated leaders with no dental experience and little to no focus on quality patient care. This is a dental mill company and terrible culture. Turn over is crippling. Desperation is the company culture. Office leaders work ridiculous hours and are overworked. Everyone is asked to do more with less. Doctors and hygienist aren't appreciated. Employees are frustrated. Pay increases are a joke. Benefits are hideous and too expensive. Human resources doesn't care about employees or stand up for them. Lay offs are happening at the Cleveland home office. People are so unhappy. This is an absolutely awful company. No wonder people quit and the company is loosing money.

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DentalOne Partners Response
9y
Admittedly, it would be more satisfying to see some positive commentary included in your review, but with any feedback there are things that can be learned - in that respect, I thank you for offering your insight. The experience you describe is vastly different from the employees with whom I've encountered, hopefully I can offer some information that addresses a few of your concerns. The executive team, led by CEO Tom Marler, possesses decades of experience in the dental industry and they bring operational and clinical expertise that rivals any company in the healthcare arena. True, we have lofty goals, but those goals are reasonable (and reachable) when you consider the number of talented professionals in the supported practices and home office. While DentalOne Partners is continuing to grow and expand into new markets, we will not do so at the expense of patient care. As an example, the "Patient Satisfaction Alert" empowers anyone in DentalOne's supported practices the ability to "pull the chain" and alert the highest levels of senior management should they become aware of a patient complaint. These alerts are taken seriously and given the utmost priority. Also, it is true that the Cleveland HQ and Dallas HQ are consolidating - this process has been in motion for several months and I am happy to see many of the former "Clevelanders" in new offices here in Dallas. Even better, the entire Dallas crew will be moving up the road to a new location in Legacy Tower, one of the premier locations in DFW. These are two examples of DentalOne modeling the "Me Becomes We" culture that emphasizes the focus on "team" and community; I hope (as I see you are still an active employee) you will give this some consideration in your own experience. You are also invited take the opportunity to contact me directly with any further questions or comments, I want your work experience to be a joyful one! Kindest regards, John Whitaker, VP-Talent Acquisition john.whitaker@dentalpartners.com
1.0
5 Apr 2016

Don't take the job... Seriously, keep looking.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None to mention except they are so desperate to hire people to fill all the vacancies created by relocating to Dallas they will likely over pay and match any counter offer you make if they like you. This is good, but you will likely hate every minute of it.

Cons

This company is private equity owned and the current owners want to sell. They are cutting costs and prepping for sale. It's likely you will be looking for a job in less than a year. There has been so much change-over at the top the company lacks an identity and culture. Keep looking...

Viewing 1 - 3 of 622 Reviews

Glassdoor has 634 DentalOne Partners reviews submitted anonymously by DentalOne Partners employees. Read employee reviews and ratings on Glassdoor to decide if DentalOne Partners is right for you.