Dirty Dogs Reviews

1. Upper management: They have absolutely no idea what it is their employees actually do and therefore don’t value them. They don’t communicate with each other or their employees which leads to making promises they can’t keep. It always felt like upper management couldn't really relate to their employees which makes sense because the family is like top 1% rich. We were once asked to hand out coupons outside of work and when we asked how we would be compensated, we were told "Just write your name on the card". What?! You expect me to work for you in my own time and without guarantee of compensation? Would you feel respected if your boss asked you to do that? 2. Wages/Benefits: There’s no overtime offered and yet all departments continued to be understaffed. Front desk, groom room, call center, and lower management all being overworked and begging for additional employees while they continue building new store locations and new departments for the company. Again the message being communicated was that employee happiness was not a priority. 4. Work environment: The front desk is arched with rotting wood, cement blocks and leaking pipes that drip on the front desk employees. The groom room's electricity is always tripping, 5 employees are continuously packed in an 11x11 room with 3-10 dogs at a time. The call center is a shed with uneven flooring and a wooden plank for a door, no ventilation, no AC, no heater, and not even enough space for the chairs to pull out all the way during a pandemic! There were constantly rats, cockroaches, and lizards that prowled back there. It was pretty standard to hear rats scratching the ceiling early mornings or late evenings. There was constantly rat droppings around computer wires and the issue of termite eggs. Wait! there's more ... 5. creepy owner 1: shady businessman with xenophobic views who thinks Islamic people are bad. Company holiday events had to be ended because of how inappropriately he would behave with and talk to employees. What kind of person asks an employee if there watching x-rated stuff on a computer screen they can clearly see? He made everyone feel uncomfortable and did not care one bit. 6. unprofessional owner 2: she “forgets” to put on her mask endangering customers and putting front desk in an awkward position. Comes in once a month to help out SB location which really only messed the system put in place by her employees who work there 30 days a month. Would gossip about employees right in front of them and get involved in employee drama. Would join in with other employees about how a whole department of people are horrible and useless right in front of them! How rude, unprofessional, and downright disrespectful. 7. NO job training: Good luck with this one. There were no training guides or manuals; you were expected to just figure it out as you went. In fact, none of the workers really had a job description and how can you train your employees if you don't even know what they do on a daily basis? 8. NO real hr: they only have an hr advisor and feel betrayed when you directly contact this advisor instead of going directly to the coo(owner). And when they consult their hr advisor, it’s only to see how much they can legally get away with. RIGHT in front of you! I didn't feel comfortable or safe expressing my thoughts because hr is basically my boss. I think that's why employees have slowly built resentment against upper management. 9. ceo and coo (owners) were VERY incompetent. Nothing ever worked out the way they planned because they never planned. Decisions were made on a whim, procedures that were supposed to be carried out next week ended up being next month. Maybe if it happened once in a while, understandable but constantly? Their poor leadership made working at dirty dogs much more stressful than it ever should have been. When they would mess up and disrupt things that their employees had finally figured out and one of the employees had the courage to even bring it up, they would ask "well then how should we fix it?" and then say we needed to contribute more than just giving them examples of what's not working. How does a c-level executive with supposedly have 12 years of management experience not know how correctly implement a customer sign up form? The only way someone with 12 years of management experience takes one hour to figure out how to transfer a call is because their leadership position was earned through nepotism not merit. My advice to both of them is to swallow their pride and hire an executive consultant. 10. and most importantly straight up ABUSIVE work environment: upper management is very retaliatory. When upper management felt like their employees were being "ungrateful", they would talk about shutting down a department because their employees were being an inconvenience (those exact words) or warn employees that they'd be keeping a close eye on them. Sometimes people were hired to be eyes and ears so they knew who was being disloyal or as they put it "unreliable". Being fired and rehired on the same day because of hearsay/drama is not unheard of. Upper management would make decisions without letting employees know, act surprised when mistakes were being made, and wonder why you were so stressed out since "it's not like you are performing heart surgery or something". Employees didn't feel comfortable speaking up for fear of being accused of being "passive aggressive" or "having a bad attitude" and having a target put on your back while you were just trying to make ends meet. If upper management did not like you or felt like you weren't loyal, they would make up stuff to write you up. All in all, upper management did not care about employees at all, used threats, and fear to make employees do what they wanted. It's so bad that basically every week one or two employees could be seen crying behind the abandoned make shift shelter otherwise known as the call center. Employees would have mental breakdowns on their first day and then they would be accused of "having a bad attitude".