Terrible Culture - Run Far Away - Financial Analyst AT&T Employee Review

2.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, good benefits - golden handcuffs

Cons

Leadership lies to everyone L3 and below. Politics are toxic but necessary to survival. Promotion & comp is almost entirely dictated by likeability, nepotism, and optics. Constant layoffs of older employees & management makes any young, talented, ambitious employee a huge target - my last 3 managers have all tried to bury me because they perceived me as a threat. Management & culture is stuck in 1995 - ruling through fear and intellectually lazy/does not embrace new technology. I've been literally told that I'm too good at my job and innovative methods and I can't implement them because nobody else is capable...so I have to do easily automatable work manually, taking hours and needlessly frustrating processes. Work hours are brutal if you're "on the radar" because they're literally tracking hours - so if you have to work 60 hours one week for a critical deliverable you can't make it up the next week by only working 30 hours (you don't get any credit past 12 hours in the office...and no credit for working at home on the weekends). Believe me, if you're competent you'll simultaneously be doing all the work AND getting none of the credit. RTO 5 days a week even though commutes for the majority of homeowners is 1 hour +.

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5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to work for

Cons

No cons for this company

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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