Poorly managed nightmare. I should have known better. - Marketing Manager (Contractor) AT&T Employee Review

1.0
26 May 2016
Recommend
CEO approval
Business outlook

Pros

The company that I was contracted through paid me without fail. So that was a positive. Oh, and food trucks would occasionally make the trek out to Bothell.

Cons

I should have known better. Seriously. Well, I interviewed, was offered a position as a contractor, gave notice at my previous employer, and was to start on a Monday. The Thursday prior (my second to last day with my previous employer) I was told that AT&T was entering a hiring freeze that retroactively effected the position I was hired for and about to begin. Thankfully I was able to get another position fairly quickly. A little less than a year goes by and I get a call from the recruiter at the contracting company and am told that the hiring freeze was over and that they'd like to reinterview me. Yes, you read that correctly, reinterview me for the very same position that I was offered, accepted, and about to start some months ago. At the time I was severely underpaid (even more so than my time at AT&T) and the position at AT&T would be a decent raise. At the time, I also thought that I would learn more skills in my field but this definitely did not happen. Anyways, I again was offered the job, accepted, and this time actually started. Now, for my actual time with AT&T. Having worked for many tech companies within the Seattle area, I have quite a bit to compare AT&T to. I can without hesitation say that I have never seen a company as poorly run as this one. Top to bottom. Allow me to list some of the major issues. 1. Management - Managers here tend to be those that get promoted due to their willingness to play office politics, not leave for much better opportunities elsewhere, and the option to get by with minimal performance. 2. Team Structure - Teams are EXTREMELY siloed. They also often overlap in responsibilities/duties. This leads to many, many issues and inefficiencies. 3. Overall Complacency from top to bottom - I've never seen anything like this before. There is an overall lack of passion. There is no desire to do more or be better. It seems that most employees and managers show up to work to give the minimal effort required to keep their jobs. As for the way my time there ended, that was the worst of the worst. I had 1 on 1's with my supervisor weekly. I was never told a single piece of negative feedback. Seriously. Never. I wish that I had, as negative feedback is necessary to improve one's performance and who can't improve? I was let go by my contracting company with a phone call after the work day had ended while I was at home. My leadership didn't have the stomach to mention anything to me about this or ever mention why this was happening. If my job performance was lacking one would think that it would have been mentioned, It was very odd. I know that much of this information is pretty specific to my experience but I know that my experiences are not isolated incidents. My significant other worked for them for years and witnessed many more. As someone who has had success in my career and never experienced anything close to this kind of a complete and utter dumpster fire of a company, I would strongly suggest avoiding this company at all costs. Unless, of course, if you really do need a job THAT badly.

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CEO approval
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Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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