Big and Old does not mean Bad... - Lead Product Marketing Manager AT&T Employee Review

5.0
27 Sept 2016
Recommend
CEO approval
Business outlook

Pros

I frequently remind my fellow employees, at a large corporation, job opportunities are endless. I could climb telephone poles in Hawaii or build webpages in Atlanta. In my past life, I frequently found myself working at companies for a couple years, then the company would go out of business. AT&T has been around for more than 140 years and I imagine will be around for 100s more. AT&T pays a competitive salary, encourages professional development, assists with college and technical training costs, and encourages an environment where creative expression can exist alongside performance activities. The company empowers its employees to make change. I’ve frequently felt that my ideas and opinions have made a difference in the execution of corporate strategy.

Cons

Initially it is hard to understand the different “silos” that exist within the company. Whether helping out a customer or attempting to start dialogue on a new project, you frequently engage with stakeholders who’s priorities are different than yours. You spend just as much time inside the company presenting your idea to partners as you would externally capturing new customers. Over the last 10-years, the conditions have improved, but in no way are the gone. But, if the company wasn’t as strict on cross department policy, would it have existed for 140 years. Additionally, the company is quick to eliminate positions when they become unnecessary. While we are frequently reminded that these decisions are not personal, they certainly feel that way. You must be comfortable with position change if you’re going to find happiness at AT&T. This isn’t a company where you would perform the same task for 30 years… Must be flexible!

Explore other reviews about AT&T

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work/ life balance. Good team dynamic

Cons

Need more employees can get busy for the few people they have staffed

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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