AT&T -- great place to work, but has some people issues! - Area Manager AT&T Employee Review

4.0
3 Dec 2008
Recommend
CEO approval
Business outlook

Pros

AT&T is a great place to work because of the many departments and different affiliates under the AT&T umbrella. I've worked in engineering, industry relations, state regulatory, rates& tariffs, R&D, and federal regulatory. I've worked in a traditional operating telephone company, at GHQ, at the state capital, at the Labs affiliate and in Washington, DC. The opportunities for career growth are there if you are willing to relocate. The management style probably varies based on your supervisor more than by department or affiliate, although it is true that the operating style and culture in the affiliates is less "Bell-headed" than in the traditional operating telephone companies or GHQ (which is populated primarily with people from operations). I was blessed to have many managers that allowed me the freedom to do my job the way I wanted to do it; I had a few supervisors who were micro-managers, but not many. Also, other than in DC and at GHQ, most departments are casual Friday everyday of the week; some have gone to "jeans-Friday" although I could never bring myself to go quite that far. I would highly recommend AT&T as a great place to work -- the benefits are outstanding. Its not the same company it was thirty years ago, but then, neither is the workforce or the customer base.

Cons

Unlike the old AT&T, Pacific Bell and other affiliates, the mindset of SBC controls with respect to locating downtown, meaning your commute will be long if you live in the suburbs (as most people do). SBC never got on board with corporate gyms or day-care facilities, so don't expect perks like that (although that may change with the relocation of GHQ to Dallas). The formal system for listing internal job openings was a farce, as far as I'm concerned. I was never able to prove it, but I believe most hiring managers know exactly who they want to fill a subordinate opening, and post to the system merely to fill a legal requirement. Only once in my almost 30 years with SWBT / SBC / AT&T did I ever get a job using the official system. Although I submitted on many jobs, I was rejected on almost every one, but only on very rare occasions was I told of the rejection -- otherwise, I was left in limbo to wonder what happened and who finally got the job. AT&T has a great relocation package, if you can get it. My last job change resulted from a downsizing, and AT&T refused to offer me relocation -- I had to sell my house and move my family myself. If you decide to join AT&T, insist on getting their relocation package. The other downside is the constant pressure to meet revenue and expense targets. But I suppose this is a corporate reality everywhere, so perhaps AT&T isn't unique in that regard. My last few years with the company, there was zero budget for training and very little budget for travel (required approval by a VP!).

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Pros

Learning Fast Paced Diverse Opportunity

Cons

Can be too tied down by processes

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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