AT&T is a great government job. - Senior Management AT&T Employee Review

3.0
16 July 2012
Recommend
CEO approval
Business outlook

Pros

AT&T still offers a pension and 90% match up to 3% on 401(k) and 50% match up to 6% Medical, vision, and dental benefits are comparable to others (Kaiser or more expensive United Network) AT&T pays paychecks no matter the economy AT&T stock pays a dividend - you can end up with an extra $10K at the end of the year if you have AT&T in your 401k cut out to you as a check AT&T offers work/life balance and most jobs are 9-5 Very little travel required - most employees never travel even in management - AT&T has banned travel and uses virtual meetings for everything AT&T offers laid off employees 30-60 days to find something else inside the company - so often being laid off is not a death sentence. Telecommuting! AT&T has finally decided to allow employees to use their products.

Cons

IT process called "IT UP" is perhaps the most insanely complex, nightmarish project management system ever conceived. Teams that support, design, and audit the process are guarding the hen house and will not allow it to be modified or reduced to protect their jobs. In-house tools used for various purposes lack any sense of design and are difficult to use properly. The company is mostly stagnant, with no employees wanting to leave or change jobs, so the job you take is the one you will likely retire from. Occasionally people move up the ladder, but they are very few. Annual Raises have been canceled 3 out of the last 4 years due to the economy (but jobs were preserved for the most part)

Explore other reviews about AT&T

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work/ life balance. Good team dynamic

Cons

Need more employees can get busy for the few people they have staffed

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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