I've been with the company for 6.5 yrs, started with AT&T Wireless now AT&T Mobility and everything keeps getting worse. - Sales Compensation Analyst AT&T Employee Review

2.0
13 June 2008
Recommend
CEO approval
Business outlook

Pros

My top best reasons to working for AT&T Mobility: 1. I enjoy the group I work with. We are extremely close and consistently ensure everyone is ok with their workload and offer to assist whenever possible. The fact that you have a team that is much like a family raises your moral tremendously. 2. I kind of get a free phone. With AT&T Wireless i had free minutes free txt messages free picture messages and unlimited internet, I only had to pay for roaming and long distance at a discount. Now I get limited minutes (that I usually go over) limited txt messages (again that I go over) and if want any bumps in minutes I have to pay more than a consumer for less. Let’s see what happens when AT&T enforces their employee plan. 3. Its a paycheck. Not a top of the line paycheck but it gets me through my day to day expensive. 4. I have benefits (if that's what you would choose to call them) which is more than an out of work person could say.

Cons

My top downsides to working for AT&T Mobility: 1. I was informed at the end of 2007 that I should be making approximately 10k more than I currently am based off of how AT&T pays their employees but I will remain at the same pay. 2. When the merit increases were handed out it was the lowest raise I had received in 6.5 years. You would have thought that they may have been slightly bigger granted that I was just told I should be making 10k more. 3. My benefits are awful; I could almost go to a cobra type insurance plan and have the same coverage. 4. AT&T Mobility felt that our wireless service groups were too large and implemented a mandatory 20% surplus of the majority of groups....mine included.

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5.0
26 Mar 2026
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Pros

Good benefits - 401k, discounts, facilities

Cons

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5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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