Great people, horrible benefits - Senior Product Marketing Manager AT&T Employee Review

4.0
16 June 2008
Recommend
CEO approval
Business outlook

Pros

The People: I am on my second tour of duty at AT&T and what brought me back was the people. The talent and personalities that AT&T attracts are second to none. I personally do not like to mix my professional life with my personal life, but the people at AT&T have truly become good friends. Both groups that I have worked with are friendly smart and are eager to dive in and get things done. The environment is very collaborative and everyone has an opportunity to share their opinion. Management: The mid-level managers are smart and supportive and really seem to care about their employees and their career advancement. Technology: In the wireless space AT&T is really seeking to become the leader in cutting edge technology and it is a great place to work to see what is beyond the curve.

Cons

Number one reason to look elsewhere: The benefits suck, how they treat employees isn't the greatest. They seem not to understand the Seattle job market. I don't think they get it that with the crappy benefits soon those great smart people that make this place what it is will move on to greener pastures only leaving those who aren't competent enough to go elsewhere. Not to be necessarily snarky, but we only have catastrophic health insurance and no option to buy up to a better health care plan. Number two: Bureaucracy. The HR team is pretty much useless. To try to even get information about your horrible benefits you need to sign-in to about 100 different websites and call five different numbers. Number three: constant upheaval with mergers and acquisitions. AT&T is in the perpetual process of trying to incorporate different properties and create on culture and presence. This cause environment that is extremely siloed and which makes it very difficult to get cross-functional projects done.

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5.0
26 Mar 2026
Anonymous employee
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CEO approval
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Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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