AT&T review - Manager AT&T Employee Review

1.0
2 Aug 2008
Recommend
CEO approval
Business outlook

Pros

If you desire to work at a place where advancement and education are not valued, then AT&T is the right place for you. You can work here for 35 years on cruise control, just kiss the right tail and you'll be fine. That's assuming that your director, ED, and VP don't screw enough stuff up to get everyone surplused. So if you are a yes man, who had no desire to get additional education and you don't want to get promotoed, then this is a good place to work.

Cons

I worked at this company for several years and had several years of "far exceeds expectations" on my yearly appraisial. I never got promoted despite many attempts to do so. As a manager you have no authority to make decisions. All decisions have to go through about 15 layers of red-tape to get approved. Senior managment is greedy and lines their pockets with 8 and 9 figure salaries, bonus, options, etc. while they continue to take bonus money and raises away from lower and middle management. Be prepared to purchase your own supplies as AT&T will not provide them for budget reasons. Morale is extremely low and when I left, I had dozens of colleagues ask me to keep their contact information in case there were opportunities at my new company. There is a sense of sadness when you walk into many of the offices as most people really don't want to be there. Don't fall for this line from managment..."This job is the right opportunity for you and you'll get exposure to the right people who will help you get the promotion you deserve and have proven in your skills and work habits." I heard that several times in many different positions and when the opportunties to go up a level opened up, I'd get this line..."Well, the budget is really tight right now and I really can't promote someone right now and I'm going to have to make this a lateral move." That was a common occurance. Backstabbing to get ahead is commonplace.

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5.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

- salary - excellent early career program

Cons

- 5 days a week in person

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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