Pushed out the door - Sr.Specialist AT&T Employee Review

3.0
6 July 2023
Recommend
CEO approval
Business outlook

Pros

Regular paychecks, Pension, 401K matching, healthcare, paid vacation, paid education, employee resource groups. Occasionally, I got to work from home.

Cons

They don't value older workers, I'd planned on working another 5 years, but they told me if I didn't leave in 2021, I'd have no healthcare subsidy in retirement which would mean an additional $1200+ per month in retirement, even though I was promised healthcare in retirement when I was hired. They also took away a week of vacation in my last years. Work life balance was very difficult for several years, working 14 hour days as a manager. I worked sales for several years also, they had to bring in psychologists because of the toxic work environment caused by management pressure on sales quotas. Your evaluations are usually done yearly so they are a complete surprise as to what your supervisor thinks of the job you did all year because they give you no indication of how they perceived your performance all year. They tried to improve this situation by making you review your peers and supervisor but people aren't always helpful in their feedback. They try to be too nice because it's easier than being honest. Newer employees don't get pension or healthcare subsidies in retirement.

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5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Good to work in a finance team

Cons

No complains with anyone, everyone r very good

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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