Build you up just to burn you down - Senior Sales Engineer AT&T Employee Review

3.0
25 Mar 2024
Recommend
CEO approval
Business outlook

Pros

* Heavily invested in training me - check out the B2B Sales Program for sales. There used to also be a sales engineering training program but that was shut down (unsure why) * Hard work is noticed and they reward you for it - recognition, awards, and incentives. * Many networking opportunities and lots of genuinely good people.

Cons

* Constant company wide lay offs to the point that its an industry joke - "Oh you work for AT&T? Good luck this fall" * Forced to move states short notice or leave your job or the company. * Forced to move positions wether it is in your career path or not (sometimes even downwards at a short notice). * Knew of multiple pay discrepancies between genders even though there is all this talk of "equality" * Constantly changing the commission structure. Even if you have left the company and they make a commission change, they will send you a letter asking for $ back based off the change or you will go to collections... * Do not trust everyone, beware of the rumor mill * Insane amount of systems due to history of the company splitting and regrouping.

Explore other reviews about AT&T

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Good to work in a finance team

Cons

No complains with anyone, everyone r very good

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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