Pros
There is not a requirement for a landline phone Work from home Pay is decent for a work from home position
Cons
Training, training, training! Did I mention the training? Or lack thereof. You work on some fast-paced computer based training for about a week (which is mostly read only and full of glitches). You do absolutely no call role playing before you are thrown into LIVE calls on only your second week of training! Talk about nerve-racking... We lost a handfull of people right then. My team leader for training was great as far as encouragement and patience, but she had only been with the company one month before we started and she didn't know a whole lot more than we did on the tough calls. We were her first team out of training. The 'knowledge center' is supposed to be your first line of info when on a call with a customer, but it did not tell you the step-by-step process for performing tasks on a customers account (because you memorized all those computer modules, right?) You would think, as I erroneously assumed, that a company like Amazon would have top-notch training. You would be wrong.