Customer Service Associate - Customer Service Associate Amazon Employee Review

3.0
21 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Work from home Able to pick your own hours when shift bids are available Team chat rooms to help while you work in case you get stuck with a strange issue Health insurance

Cons

TERRIBLE PAY! Its honestly a joke. They want us to be the backbone and keep all the customers happy but pay garbage. They call you out for any little mistake, you get verbally abused by customers, have to keep them all happy so amazon keeps raking in the money while you are counting your pennies and working long hours, weekends and holidays. You get moved up to other positions were you basically take more verbal abuse and get paid the same! No motivation...been here 1 year and have changed positions 4 times and have only had a 25 cent pay increase. Depressing to think of all you take for what you get.

Explore other reviews about Amazon

5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazon offers an exceptional work environment with cutting-edge technology and world-class engineering challenges. The compensation package is highly competitive, including strong base salary, RSUs, and comprehensive benefits. Career growth opportunities are abundant — there are clear promotion paths and access to internal mobility across thousands of teams globally. The scale of impact is unmatched; you work on systems that serve hundreds of millions of customers worldwide. Colleagues are incredibly talented, driven, and collaborative, making every project both challenging and rewarding.

Cons

The pace can be fast and demanding at times, which requires strong time management skills. Work-life balance may vary depending on the team and project deadlines.

5.0
10 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

Cons

You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

3159
See reviews by: Helpful|Rating|Date|All