Pros
great environment, towards coworkers, nice people, nice leadership team. They help you, they give you food sometimes and have nice parties when available. They have great company benefits.Very flexible when it comes to asking for leave of absence and stuff like that. They try to get out off the phones as many times as needed to avoid too much stress.
Cons
Too many calls, very hard to accomplish goals and mainly get promoted or get bonuses. High rotation, people leave like on a daily basis from all accounts. Too much pressure towards metrics to the point where your job is at risk. Very bad policies in regards to what behaviors are tolerated from customers over the phone so pretty much you have to deal with irate/ rude people all the time and still treat them nicely even if they don't deserve it.