Pros
Salary,they give a little bit more than the average because they know that otherwise people wouldn't waste their time and go elsewhere.
Cons
Unfair assessment of work - they send out questionnaires asking people if their question was answered successfully. If someone puts 'no' as an answer they always hold it against you even if you did provide a correct and professional answer. A lot of people abuses those polls which is ignored by the management and they brush people of for 'making excuses'. You are basically getting abused for doing your job because all their management is interesting in are percentages,not an actual quality of your work. Too much workload and unrealistic targets - they treat you like you are a machine,not a human. Your every movement is monitored and measured. When you don't meet the targets nobody is interested in the fact that you might be dealing with a difficult issue of a customer which requires more time. Lack of opportunities to advance professionally - because the company offers high rewards for recommending a new member of staff the managers keep new positions on offer to themselves and do not let the internal employees to apply. So, your managers are people with a lot less experience than you who thus cannot help you at all if you have a problem. All they do is bully you with targets.