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      Most Customer Centric but not Employee-Centric - Virtual Customer Service Representative Amazon Employee Review

      3.0
      16 Mar 2018
      Virtual customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazon truly allows you to assist your customers and gives you the ability to make a difference in someones day. They also allow you to work from home which is always a plus.

      Cons

      Amazon will switch your department and schedule at a moments notice without giving you the option to decline. They will also disregard your personal needs and scheduling needs if they have a greater need.

      Explore other reviews about Amazon

      5.0
      25 June 2026
      Cxo associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible, low stress, nice customers

      Cons

      Not guaranteed shift availability for any given week

      5.0
      10 Jan 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

      Cons

      You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

      3159
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