Pros
Salary is better than most other places that don't require a college degree. The big upside is insurance and a 401K. I have had three managers in three years and they all have been very good to work for. All completely different personalities and how they do things, but they have been willing to listen and work with you to get better. I have enjoyed the friendship of the associates around me.
Cons
I don't see myself working here until I retire, because the environment isn't really good for your health. You walk on concrete all day, there is lots of book dust, and it's extremely hot in the summer. Turnover happens on a consistent basis, and you never know when you will have a new manager/PA until almost the last minute. In the summer with the extreme heat, you are still expected to make rate and they push you pretty good, which I think is unfair. My manager has also been talked to about my rate two weeks ago, the same week I was training three people. Apparently I am still supposed to make rate WHILE I am training. Go figure. Even though I enjoy working with the other associates, there is alot of complaining that is both unfounded and also founded.