Good at junior level, but hard to advance. Mgt not transparent with benefit - Customer Service Representative American Express Employee Review

3.0
20 Apr 2016
Recommend
CEO approval
Business outlook

Pros

Good working environment. Colleagues are nice and helpful.

Cons

Limited movement at mid to upper level - career advancement is thus limited. Tenured employees tend to pull their weight around the company, especially senior leaders. Promotion are mostly pre-determined with candidates already in mind. Benefit of lower level employees are ok, with the usual perks. But heard at Director level, they enjoy car, even golf club membership. And nothing is being looked at in regards to the perks they enjoy even though company is going through tough time and cutting cost left right centre.

Explore other reviews about American Express

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

flexibility. good communication from leaders. opportunity to learn more

Cons

l little rigid- must do things a certain way.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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