Was a great place to work - needs to get its act together again. - Vice President American Express Employee Review

2.0
30 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Great people (those who continue to survive the illogical purges of the last year plus), no dearth of challenges within the tech environment to keep the job interesting, reasonable compensation levels in Phoenix.

Cons

Going through significant restructuring, under tremendous pressure (post Costco and other high profile partnerships falling through over the last year) from Wall Street to get back to real growth with viable strategy to stay relevant for the long term. The organization is obviously struggling to get there. Immensely political environment at this point in time, especially at middle management and above levels.

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5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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