Company of individuals wrapped up in their own greed. - Anonymous employee American Express Employee Review

2.0
10 Mar 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stable, and relative freedom if you stay away from management.

Cons

Dilbert principle is rife, blame intensive company, fear of failure at the cornerstone of making people work harder, anybody who works smarter is cornered off by an intrinsic inner network of bureaucrats who have no real power other than to target defensive attacks on their ivory towers. Consumes good people for the benefit of middle/upper management. Upper management have very little concrete delivered results by their own efforts, as the rely on good people they push around or get rid off over time. The company in general after 20 years is destabilising under the forces of new technology and leaders who are out of touch. The best approach of fixing it is to hire new graduates who haven't been burn't by the company.

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5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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