Lots of cooks in the kitchen, but the stove isn't even on. - Consultant American Express Employee Review

1.0
15 May 2009
Recommend
CEO approval
Business outlook

Pros

The facilities & campus aren't breathtaking, but they're certainly well above average for the Phoenix area. Cafeteria services are excellent, and most of the general cube-farm areas are high-walled and more spacious than many similar companies. At the Desert Ridge campus, you might be so lucky as to have a view of the mountains, or surrounding empty desert (which in Phoenix can be a welcome landscape). The landscaping of the campus itself is relatively lush - many plants, some with name placards, adorn the courtyard area, and when the weather outside isn't brutally hot, the area provides a large, comfortable, open space to zone out.

Cons

Everyone seems to be a "project manager" in title, but very little in practice. Status reports, project plans, and other confetti are mainstays, while actual production and project progress is frequently delayed and diluted. A generally unhappy/angry attitude prevails - people don't smile or greet one another so often as they look away or frown. Petty, unprofessional arguments over conference room or temporary office spaces occur - and no one seems embarrassed. As to the position itself, consultants are fairly well respected at AMEX, but not fully able to separate themselves from the culture of micromanagement and walking on eggshells (PC, obstacle management, etc.). However, the position I interviewed for and accepted changed radically during the course of the contract, as did the terms and conditions of the position (ability to work from home, hours, job description/responsibilities). Ended contract early & with good feelings from both parties, but would not accept a position with the company again.

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5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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