Pros
There are absolutely no pros
Cons
Most of management is clueless about the issues customers are angry about and frankly they don’t care. Customers that spend more money on their card are treated better than others. The company is morally bankrupt. Employees are treated like indentured servants. No flexibility on schedules, PTO, etc. They even dictate when you can use your Paid Sick time ..they seem to think people can control or predict when they will be sick. Team leaders have no accountability…mine was always making a smoothie, getting coffee, cooking dinner , or dealing with children when I needed assistance. When she was available she was unable to grasp the issue I needed help with and I had to spend call handle time explaining it to her. The call review process is completely subjective and they can put you on counseling for trivial issues and then they take your incentive away. Huge waste of 8 years of my life.