It's a good company BUT... - Lead Technical Architect American Express Employee Review

3.0
24 Mar 2015
Recommend
CEO approval
Business outlook

Pros

Work flexibility...come and go as you please...WAH...as much as you want...ok pay. It's a great name to put on your resume.

Cons

Working around the clock. You basically work 24 hours a day with a break thrown in for your life. Management makes delivery promises that are based on complete fiction. Then they slave drive you to meet these unobtainable deadlines. Promotion or career advancement...don't even think about it! Basically if you don't make yourself "friendly" with a VP level executive, you will not get anywhere. It's really about who you know and who likes you more than your skills and abilities. Work life balance...oh yeah they have it....it's ALL WORK AND NO LIFE!!! Company has a chance to be really good place to be a good company but it falls short!

Explore other reviews about American Express

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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