Never work for Amex call centers - Customer Service Representative American Express Employee Review

1.0
10 Sept 2008
Recommend
CEO approval
Business outlook

Pros

The only good thing I can say is that the pay was ok for the area.

Cons

Well, it was like being in the army.. you had set breaks, you could not change breaks. You were set up with a schedule (no choice). The managers would yell at you for no reason and make you feel stupid. They would get mad if you took a 2 minute bathroom break, I have a medicial condition.. I wasn't at Amex that long due to their attitudes. Everyone there was unhappy and had a attitude about everything, it was not a great learning enviroment either. They trick you during training time.. they make it seem it's the best place in the world to be. LIES!

Explore other reviews about American Express

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Great job and would recommend others to work here

Cons

Not too much I don’t like about the posit

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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