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      American Express

      Engaged employer

      American Express reviews

      Good but can be stressful - Travel and Lifestyle Consultant American Express Employee Review

      3.0
      5 Jan 2024
      Travel and lifestyle consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Office is nice, free food etc, work colleagues are mostly nice, free travel stays, commission bonuses paid monthly, you get a good understanding of lux travel, other companies like to see Amex on your CV. The training course at the beginning of employment is good. Good community network.

      Cons

      Survey rankings are tough, shift patterns are tough, highly competitive to rank in the top otherwise you get a bad shift pattern for 8 weeks. It's great when you do well, but a few mistakes can cost you. People steal bookings a lot, which hurts commission, especially when you've done all the work for the booking. You will be spoken to badly by other teams such as centurion and specialist travel.

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      5.0
      11 June 2026
      Senior financial analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work-life balance and leadership

      Cons

      it'd be nice to be fully remote

      3.0
      8 June 2026
      Consumer banking
      Recommend
      CEO approval
      Business outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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