AMEX More like AMESS - Software Engineer American Express Employee Review

1.0
17 Sept 2024
Recommend
CEO approval
Business outlook

Pros

- You get a lot of free time while waiting on the approval from higher-ups, it typically takes 4-5 days for a response from a C-Suite or VP. - You don't need to keep up with the Isreal v. Palestine conflict because if anything negative happens to Israel, Mr. Squeri will send out a company-wide email condemning the actions against them or if like Henry Kissinger or a past AMEX C-Suite dies. - If you're a Staff Engineer or Director you can dip for two months & make the lower-level engineers deal with the summer intern.

Cons

- Multiple years worked here & he has yet to acknowledge anyone but the C-Suite's hard work. - Directors & Staff Engineers who have been at the company for 10+ years just coast. Routinely miss meetings, and lack the fundamental knowledge about the applications they've been managing. - Staff Engineers dip during summer for 40+ day vacations, perfectly timed with when summer interns show up so they don't have to deal with them. - 99% of your interactions as an engineer are with individuals in India who are sleep-deprived from working 7pm-7am as they're 12 hours ahead and yet, the CEO still pushes for a return to office. - Red tape around AI is a mess and should be reviewed/updated. It shouldn't take 2 months and 3 separate intake processes to run a single line of code that uses AI/ML. - Poor documentation on key processes like decommissioning an application or RFCs. 50/50 chance the Slack help chat person gaslights you or tells you you're in the wrong channel. - Very caste-like in that Staff Engineers consistently hand down their work to lower-level engineers & then take all the credit.

Explore other reviews about American Express

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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