Terrible. - Customer Service Representative American Express Employee Review

1.0
25 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Nothing at all it’s really depressing

Cons

Boring and outdated training, no engagement, trainers are not even aware if they are training well? It’s depressing in the classroom ! Seriously, depressing vibes and it’s not helpful at all!

Explore other reviews about American Express

5.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Uncapped commission. Hybrid Work Great Company

Cons

Difficult if you don't have experience.

5.0
26 Nov 2018
Recommend
CEO approval
Business outlook

Pros

They have fantastic pay for the position you're in, and they teach you interesting and engaging utility of modern technology mixed with legacy fundamentals. I've learned quite a bit while AmEx while getting paid more than fairly - I'd recommend a stretch here to whomever may be reading this!

Cons

The Company is huge, and at times it may take more than a little time to get recognized for your abilities and the growth you've had. There's a reason there is a "only way up is out" reputation exists for some enterprise companies...

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