Currently cutting costs - Senior Software Engineer American Express Employee Review

2.0
26 May 2025
Recommend
CEO approval
Business outlook

Pros

It's a nice place to work in general. The New York Office is in a beautiful location. They give $15 credit on their food app each day you go into the office. The $15 has to be used on the day you go in as it expires after that. Trouble is most lunches in their cafeteria cost much more than that.

Cons

They are cutting costs and laying off senior people and replacing them with workers in lower cost of living countries. They are heartless and ruthless. The yearly review process is messed up because their metrics to assess technical people is done by non-technical directors. Seniority is determined by years in the company not by competence leading to this club of cocky but useless leaders. The tech is very slow, you definitely won't be using anything that is cutting edge as they take years to onboard any new tool. RTO policy is pathetic as they require people to be in the office even if there are no desks and the entire team is remote. But then they hire people in India and Mexico because it's totally possible to work with remote colleagues!

Explore other reviews about American Express

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance and leadership

Cons

it'd be nice to be fully remote

3.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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