Pros
-Fantastic medical benefits (same ones the dev gets) -Casual dress code -Free games upon releases -Free subscriptions to Blizzard games
Cons
-Huge disconnect between customer service and development in CA. The higher ups are always stunned to hear how angry or disgruntled the CS department employees are. This is due to the fact that CS management does not honestly tell them how bad things are, they hide it and you suffer for it. -No chance for growth unless you started when the Austin branch opened. It's very buddy buddy so you will see certain individuals gain promotion after promotion while you sit there stagnant even after doing everyhting asked of you and more. -The pay is still a joke after several company wide raises. Similair jobs in Austin pay almost twice the amount. The company things simply by working for Blizzard you will want to stay because they make good games. -Constant delays on promotions due to inept planning. You will be strung along for months hoping to get a promotion you deserved a year ago. -No feasable way to move to the development side of the company unless you get experience in another company. -90% of the managers are inept. They may have been great Game Masters but they are terrible leaders and are only out for themselves. No accountability at all for management. They will still be there till the end of time because once you get that management job, the only way to lose that position is through another promotion.