The management is not loyal to employees; they're trained to spot weaknesses, in order to cut payroll. - Customer Service Representative CVS Health Employee Review

2.0
17 Mar 2012
Recommend
CEO approval
Business outlook

Pros

When a customer pays the employee a compliment, management acknowledges it with care. Benefits are good, wih a few choices. Flexible schedules. Security guards are on staff. The center director is a personable and active communicator through weekly emails, updating employees with information about changes. It's a large corporation, so there are perks with receiving discounts at various businesses, education assistance, and a helpful HR staff.

Cons

It's a typical large corporation...the executive management team sits behind their desks, giving orders to management, while collecting large paychecks and bonuses. The supervisors and HR staff who work at this location are all good; however, they're trained to work for the executives, rather than work with employees, which is why they send great employees out the door, wasting time, effort, energy, and money on both, the employer's and employee's behalf. I digress.

Explore other reviews about CVS Health

5.0
8 July 2026
Recommend
CEO approval
Business outlook

Pros

- Flexible schedule around - manager will work with you to give hours based on school schedule if you are student

Cons

it gets hectic if you don't like communication since it's retail job, you will always have every kind of customer to deal with and answer their questions

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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