All about the Stockholders - Store Manager CVS Health Employee Review

3.0
11 July 2013
Recommend
CEO approval
Business outlook

Pros

CVS is one of the most profitable companies in the USA. They are well respected throughout the retail industry. Their stock is strong and if given the opportunity to purchase with company discount I would do so. As corporate is always looking for ways to cut expenses and increase profits.

Cons

As a Store Manager you no longer have a quality of life. The expectation is to be available 7 days a week and you are expected to work between 50 and 60 hours every week. Even when you put those type of hours in, your District Manager does not appreciate the time and effort that you are putting in. District Managers only care about themselves, have poor communication skills, put you on performance reviews at the drop of a hat and only follow up on said reviews when it is convenient for them, rather than as stated when performance review is administered. Company has put a greater emphasis on customer service scorecards over the past year than ever before. Problem is that these scores are not true scores. When only 10 out of 4000 customers take a survey, you are no getting a realistic score. There are many Managers out there who have figured out a way to cheat on these surveys and more who have not. Those who have figured out a way to cheat are treated like gold because they are making their District Manager look good. Those who are struggling are constantly hearing how they are not doing their job properly and how there are plenty of people out there who are looking to take their job.

Explore other reviews about CVS Health

5.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

work life balance pay great company

Cons

no cons for now seems food

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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