CVS Store Manager - CVS Store Manager CVS Health Employee Review

1.0
9 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Store Manager pay can be negotiated based on experience. You can transfer all over the country, if you relocate. It's very easy to move up, if you can work into a high volume store.

Cons

ZERO WORK-LIFE BALANCE! I've seen it said before, but it can't be stressed enough. This job is the luck of the draw. If you work your way into a higher volume store you won't have to do EVERYTHING. Minimum hour stores (operated supposedly on minimum staff legally possible) are actually required to be run on LESS then minimum hours. That means there are times where you have to operate with one person working the front store. They actually have the nerve to count the RX staff as coverage, despite them having no way to help if needed. This is also a big reason we get robbed on a regular basis for YEARS and it still goes unaddressed. Our service is graded by "top customers" who are 90% the WORST people to ever shop retail, scheming couponers. Not all coupon customers are bad, but 80-90% are miserable human beings who get mad if they have to pay $1 because they failed to calculate it correctly or because you refused to take a 5 month old coupon. These are the people who grade our service. If you take enough bad coupons you get fired for coupon fraud. If you refuse them, you get written up for bad service. Your already, minuscule bonus gets deducted from because you can't hit service scores. Every year they adjust your bonus structure, based on metrics to give more weight to any unattainable goals and take away weight to the attainable ones. No matter how much you make, it is not worth it, unless you're a single person. You're expected to get on hour long conference calls on your day off. All meetings are structured to be on days off so that, mercifully, you aren't asked 'to be out of your store.' All seasonal change overs are required to be done within a 3-5 day period, but there's no where to put the product because the markdown process takes a month to get rid of the season. It's an impossible system, with impossible expectations, with too small of a staff to get anything done. It's physically impossible to get the 2 dozen tasks, per day, done when only 2 people per day can work on 90% of those tasks. If you give tasks to the cashier, you get complaints that no one is up front and it kills your service scores. If you can get out of stores, the DM level is still having to rid their self of good managers who can't achieve the impossible expectations. you can't pay your staff. You get redirected if you try to give your entire team a "meets expectations" on their reviews so that everyone isn't eligible for a raise. 2% is actually a high percentage increase at every level. STAY AWAY.

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5.0
27 May 2026
Recommend
CEO approval
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Pros

They have a good work environment

Cons

Have to work under constant pressure

5.0
13 Dec 2014
Recommend
CEO approval
Business outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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