Get out while you can - Collections Specialist Capital One Employee Review

2.0
21 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits. Eg health care

Cons

Over worked, high turnover, constant manager and team changes. Will tell you Saturdays are temporary but only if management like you. Seen people here for 2 years who can't get off Saturday shift. Been here 2+ years never heard so many people applying for new jobs as right now. Sold a dream of career progression but your options are limited to FLM, trainer or QA. Very rare anyone escapes front line. Pay is poor be prepared to never have a Saturday off if you work Saturdays.(thank god I don't anymore)

Explore other reviews about Capital One

5.0
20 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is a plus here

Cons

Up to you to find opportunities to push yourself

3.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

See reviews by: Helpful|Rating|Date|All