Business Needs trumps all. Regardless if there is an opportunity to invest in their own employyes. - Collections Agent Capital One Employee Review

1.0
11 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Work from home and good benefits

Cons

Always working. Directors are non existent, software is terrible and refusing to drop common agents to part-time for higher education as if the whole department would go on fire.

Explore other reviews about Capital One

5.0
28 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, supportive leadership, and meaningful creative work with opportunities to learn and grow.

Cons

There can be a learning curve due to the size of the organization and the number of internal tools and processes.

3.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Some of the smartest individuals in their fields. The focus is always “forward” and the company is willing to adopt new tech to stay ahead for the purposes of the company’s (key word there) benefit. Great PTO and benefits.

Cons

The company’s drive to keep itself moving forward has caused it to regress in other aspects. As a leading tech company first, and leading bank second, it’s embarrassing what their stance is on hybrid and remote work. The company can easily accommodate remote options for their employees not near main offices, but chooses not to. I am relocating to a major city with no major CapOne presence and their response was “too bad, either fly up weekly or you’ll be terminated for not meeting the hybrid requirements”. It’s embarrassing because most of my week is remote anyways. I wonder how many current and past employees have been impacted, and I’m worried about how much talent they’ll be pushing away in the coming years.

1
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