Pros
People are some of the brightest, smartest and most motivated and creative that you'll ever encounter. True team and partnership mentality. Associates encouraged to build skills, knowledge (if they're associates) if they can find the time (and that's always the issue). Teams across company are dedicated and hard working. Teams trying hard to really find best ways to be more digital. Customer service and the customer are truly at heart across the organization - not just lip service; associates and leaders really mean it. Great benefits, buildings/facilities are awesome. Some flexibility in work schedule - most people work from home on Fridays or school holidays, etc.
Cons
So many layoffs and reorgs in US Card that leaders down through associates are leaving rapidly. They're sick of all the changes. With the mass migration, all associates are overworked. Although US Card is focused on being more of a digital leader, they don't get it and aren't hiring or training people to get the right skills. I learned more in 1 year way from COF in a digital role than I learned in 4 years there. They're still too slow to change. Mid level management (Sr Mgr - Sr Director) is overworked; need more training and time to be effective mentors and managers. Pressure is so high that leaders are micromanaging and expecting perfection when associates are working 50 hrs a week. The whole work-life balance that COF touted for years is a joke. It doesn't exist anymore. Work and roles are too siloed and sub categorized. Too many people doing just one role when they could combine (for example, brand, corporate communications, PR - you don't need one role who just publishes articles intranet or creates templates, presentations, sends emails. Combine that into each PR/Brand/Comms role and give person opportunity to more than just be an email/article publishing jockey). Too many clunky and limiting processes, although that's slowly improving with Agile and process management methodologies being implemented across the company. Hard to get promoted unless you're a superstar because of the performance management program. If you accept a job there, expect to be in it at least 4-5 years. You can always move to another team in a lateral move. If you're a contractor, expect that you won't be treated that well. You'll need to just do whatever junk work is left over at the end of the day that the lowest level associates don't want to do.