Great company with great benefits - Customer Service Representative (CSR) Capital One Employee Review

3.0
21 June 2025
Recommend
CEO approval
Business outlook

Pros

Great Benefits and cares for the their employees well being and mental health. Offers great resources.

Cons

Low pay Terrible schedule Unrealistic metrics Slow growth Recruiters takes over a month to get back to you for internal applications.

Explore other reviews about Capital One

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Good opportunity and good career development

Cons

Pay is not competitive in the current market

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Cons

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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