Best work/life balance ever. - Client Care Specialist Collette Employee Review

5.0
21 Mar 2023
Recommend
CEO approval
Business outlook

Pros

• Great workl/ife balance • Thoughtful and engaging managers • Decent pay • Yearly bonuses and raises Collette has been very flexible and nice with me. Allowed me to switch part-time and full-time when needed. The pay is pretty decent compared to my previous jobs. The company as a whole is very well run and there is always someone there to help you whenever you feel lost. There's a genuine sense of comradery and guidance.

Cons

• Outdated tools and utiliity • Lack of communication between departments There is a heavy learning curve when it comes to using the proprietary company tools for reservations and phone calls. There are clunky and technical issues affecting the efficiency of the systems used. Most of training has to do with learning ways to work around these clunky issues. If these systems were updated, and automated , it would make everyone's job a lot easier. There is also a lack of communication between departments at times. leading to delays to resolve issues on certain reservations.

Explore other reviews about Collette

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Working here has been one of the most rewarding experiences of my career. The leadership team goes out of their way to provide guidance, remove obstacles, and genuinely invest in people’s success. I feel trusted to own my work, make strategic decisions, and bring new ideas forward. The culture is a standout. Collaboration is real here, not just a buzzword. Cross‑functional teams communicate well, respect each other’s expertise, and work together toward shared goals. Professional development is another major plus. I’ve been encouraged to pursue training and opportunities that align with my long-term goals. Day to day, the work is fast‑paced and genuinely interesting—from developing strategic partnerships to helping shape long-term business direction. If you thrive in an environment where your contributions matter and your voice is heard, this is an excellent place to be.

Cons

Fast-paced environment may not be for everyone, but it keeps things exciting

1.0
26 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great teammates, made working for the company bearable.

Cons

Constantly being overworked and underpaid, work life balance is non-existent. New hires come in making significantly more than the people who’ve been there for years. Good luck on getting a promotion, they only promote their favorites. You get sold you on the idea of a growing company, creating change and bring new ideas to the table, but it couldn’t be further from the truth, no real interest in changing even when it could save them time and money. Leadership only cares about getting to a billion dollars in revenue and they don’t care how they get there, or who they lose along the way. Health insurance is insanely expensive, can’t afford it only making minimum wage. Travel credits and Bonuses are an insult, less and less credits each year even tho they’re making more money than ever! Oh yeah, and HR leadership is a JOKE!

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