Pros
Great office location, only about a 5-minute walk from the LRT station. Since I work on a Greater China project, we are entitled to 11 public holidays instead of the standard 22 in Malaysia. However, we have the flexibility to work on public holidays and convert them into replacement leave. This makes it much easier to plan longer vacations at our preferred time, especially since not everyone likes to travel during public holidays anyway. The salary is competitive, and there is also a KPI allowance. While it's not always easy to achieve the full amount, it's definitely attainable with consistent effort. Another big plus is that my current project does not require overtime.
Cons
We are entitled to only 11 public holidays, although the replacement leave system does offer some flexibility. However, since many employees save up their replacement leave, it can sometimes be difficult to get leave approved for popular dates, so planning well in advance is important. As Concentrix is a BPO company, the overall work experience largely depends on the project or account you are assigned to. I’m fortunate to be in a supportive project with a good working arrangement, but experiences may vary across different projects, so I can’t really comment on or guarantee what it is like for other accounts.