Pros
First, each location is different. Second, overall, a nice group of individuals. There were some improvements, but like most BPO's they have to answer to the end client (some of whom are ALEC) and their stockholders. It's nice for a first job, but let's face it, call centers are pretty similar. There were problems with employees' pay checks such as PTO, among other issues.
Cons
It would have been nice if management had met with its employees, more, but again, it's difficult to do this at some call centers. Would like to have seen this company go places, but in this economy, it's anybody's guess. Would recommend this to someone just getting out of high school and still living at home with Mom and Dad, because an Agent's hourly (especially after taxes) just can't keep up with the cost of living. (And hopefully Mom and Dad are doing better financially.) Many good people have come and gone through these doors. Again, it's a good starter job.